Mohali consumer panel orders solar firm to fix faulty rooftop plant or refund ₹2.9 lakh

Mohali’s consumer disputes redressal commission has directed a solar energy firm to either repair a malfunctioning rooftop solar installation or return ₹2.9 lakh to the complainant, Dr Rajdeep Singh, who lives in Sector 69.

The order was passed by the commission, which is headed by president SK Aggarwal and includes member Paramjeet Kaur. Dr Singh had filed the complaint after the issue remained unresolved and the plant continued to malfunction, causing financial loss.

Rooftop solar adoption has risen across Mohali in recent years, driven by both state incentives and the desire of homeowners to cut electricity bills. As more families depend on these systems, the need for reliable service and transparent grievance redressal becomes increasingly important. Consumer protection bodies such as the district consumer redressal commission play a key role in ensuring that service providers honor their contractual obligations.

Under the commission’s directive, the solar firm must either undertake the necessary repairs at no additional cost to Dr Singh or provide a full refund of the amount paid for the installation. The decision reflects the commission’s authority to enforce consumer rights and serves as a reminder that aggrieved customers can seek redress through the formal dispute mechanism.

The case illustrates how local consumer forums continue to act as a safeguard for residents facing substandard services. While the order does not specify a timeline for the repair, it obliges the firm to act promptly, and Dr Singh retains the option to approach higher authorities if compliance is not met. For other homeowners considering solar solutions, the episode underscores the value of verifying installer credentials and understanding post‑installation support before signing agreements.

Source: Hindustan Times